Privacy Policy

This Privacy Policy governs the manner in which The Real Estate Studio, LLC (“Company”, “we”, “us”, “our”) collects, uses, maintains, and discloses information collected from users (each a “User”) of the therealestatestudio.com website (the “Site”). We work with partners, including but not limited to Luxury Presence Inc. (“Service Provider”), who provide technologies, products, and services (collectively, “Services”) powering various elements of the website with which you are interacting. It also describes the rights and options available to you with respect to your personal data. This Privacy Policy applies to the Site and all products and services offered by The Real Estate Studio.

If you are a visitor on our Site, this Privacy Policy applies to you, and describes policies and practices regarding the collection, use, and disclosure of your personal information in connection with your use of the Site and our provision of the services provided to us. In this case, Luxury Presence (our Service Provider) provides the Services solely as a service provider and data processor, and only uses the personal information collected as directed by the Company. This Privacy Policy does not apply to any websites, applications, or other online services that do not link to this policy, including other services provided by the Company; nor does this Privacy Policy apply to the Company’s subsequent use of information collected through the Site or Services. To learn about how Luxury Presence uses your personal information, visit www.luxurypresence.com and see their privacy policy.

1. Personal Information We Collect
   • The Real Estate Studio collects information from you in various ways when you access or use the Site or otherwise interact with the Services. This information may include:
     • Information you provide to us. Personal information you provide to us through the Services may include:
       • Contact information that you provide, such as your first and last name, email address, and phone number.
       • Feedback or correspondence, such as information you provide when you contact us in connection with the Site or Services with questions, feedback, or otherwise correspond.
       • Marketing information, such as your preferences and/or consents for receiving communications about our activities, events, and publications, and details about how you engage with such communications.
       • Other information which is not specifically listed here that you may provide voluntarily or that is necessary in connection with your interactions with the Site or Services. All such information will be used in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.
     • Information we obtain from third parties.
       • Social media information. We may maintain pages on social media platforms, such as Facebook, LinkedIn, Instagram, and other third-party platforms. When you visit or interact with these pages on those platforms, the platform providers’ privacy policies will apply to your interactions and their collection, use, and processing of your personal information. You or the platforms may provide us with information through the platform, and we will treat such information in accordance with this Privacy Policy.
       • Other sources. We may obtain your personal information from other third parties, such as third-party analytics services, our marketing partners, publicly available sources, and data providers.
     • Automatic data collection. We and our service providers may automatically log information about you, your computer or mobile device, and your interaction over time with our Services, our communications, and other online services, such as:
       • Device data, such as your operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 4G), and general location information such as city, state, or geographic area.
       • Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, browsing history, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our marketing emails or clicked links within them.
     • Tools we use for automatic data collection:
       • Cookies, which are text files that websites store on a visitor‘s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating online advertising.
       • Local storage technologies like HTML5 that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
       • Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.
2. How We May Use Your Personal Information
   We and our service providers may use your personal information in the following manner(s) and/or for the following purposes:
   • To provide and operate our Services:
     • Provide, operate, and improve our Services and our business;
     • Communicate with you about our Services and our business, including by sending announcements, updates, security alerts, and support and administrative messages;
     • Provide support, and respond to requests, questions, and feedback.
   • To send you follow-up communications, including providing customer service and sending transactional updates regarding our Services and our business.
     • If you have opted into receiving follow-up communications, we may from time to time send you follow-up communications as permitted by law, including through phone, email, and SMS text messages, some of which may use artificial or prerecorded voices. You may opt out of receiving such communications as set forth in Section 4 below.
   • To send you marketing and promotional communications.
     • If you have opted in to receive marketing and promotional communications, we may from time to time send you direct marketing communications as permitted by law, including through phone, email, and SMS text messages, some of which may use artificial or prerecorded voices. Other than as set forth in Section 3 below, your information will not be shared with third parties for marketing or promotional purposes. You may opt out of receiving such communications as set forth in Section 4 below.
   • To comply with law, such as to respond to subpoenas or requests from government authorities.
   • For compliance, fraud prevention, and safety, including to protect rights, enforce our terms, and deter against fraudulent or illegal activity.
   • To create anonymous data by removing information that makes the data personally identifiable to you; we may use and share anonymous data for lawful business purposes.
3. How We Share Your Personal Information
   • We do not “sell” any personal information (as defined under applicable laws), but we may share your personal information as described below and elsewhere in this Privacy Policy. We may share your personal information with/to:
   • Our service providers, such as hosting, information technology, email delivery, and website analytics services.
   • Professional advisors, including lawyers, bankers, auditors, and insurers, where necessary for the professional services they render to us.
   • For compliance, fraud prevention, and safety purposes described above.
   • Business transfers, in connection with a corporate transaction such as a merger, acquisition, reorganization, sale of assets, bankruptcy, or dissolution. In such a case, we will make reasonable efforts to require the recipient to honor this Privacy Policy.
   • Data will not be shared with third parties for marketing or promotional purposes. We will never disclose any personal information such as phone numbers and SMS consent with any third parties for marketing purposes.
4. Privacy Choices and Opt-Outs
   • You have the following choices regarding our collection and use of your personal information:
     • Online tracking opt-out. Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. For more information about cookies and how to manage them, visit allaboutcookies.org.
     • Blocking advertising ID use in your mobile settings. Your device settings may limit use of the advertising ID associated with your device for interest-based advertising.
     • Using privacy plug-ins or browsers. Consider browsers with privacy features (e.g., Brave) or plugins like Privacy Badger, DuckDuckGo, Ghostery, or uBlock Origin. To opt out of Google Analytics, see this browser add-on.
     • Platform opt-outs.
       • Google: https://adssettings.google.com/
       • Facebook: http://www.facebook.com/about/ads
       • LinkedIn: https://www.linkedin.com/legal/privacy-policy
       • Pinterest: https://policy.pinterest.com/en/privacy-policy#section-your-rights-and-choices
       • YouTube: https://www.youtube.com/howyoutubeworks/privacy/
     • Advertising industry opt-out tools.
       • Digital Advertising Alliance: http://optout.aboutads.info/
       • Network Advertising Initiative: http://optout.networkadvertising.org/?c=1
     • Note: Opt-outs are device/browser-specific; repeat on each device and browser you use.
     • Do Not Track. Some browsers send “Do Not Track” signals. We currently do not respond to such signals. Learn more at http://www.allaboutdnt.com.
     • SMS communications opt-out. To opt out of SMS, reply STOP to any SMS we send you.
     • Email communications opt-out. You may unsubscribe from email updates at any time.
     • Privacy rights. Depending on your location and interactions with the Site and Services, you may have rights to information, access, correction, deletion, data portability, and to object to or restrict certain processing, and (where applicable) to withdraw consent.
   • If you wish to exercise your rights, please contact us, as we process your personal information solely as a service provider and data processor in certain contexts.
5. Third Party Services
   • The Site and Services may contain links to websites and other online services operated by third parties. Our content may also be integrated into services not associated with us. These links and integrations are not an endorsement. We do not control third-party services and are not responsible for their actions.
6. Security
   • We employ technical, organizational, and physical safeguards designed to protect the personal information we collect and follow generally accepted industry standards during transmission and storage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Children
   • Our Services are not intended for use by children under 18 years of age. If we learn that we have collected personal information from a child under 18 without required parental consent, we will delete it.
8. Changes to this Privacy Policy
   • We may modify this Privacy Policy at any time. If we make material changes, we will update the date of this Privacy Policy and post it on this website.
9. How to Contact Us
   • You can reach us by email at [email protected] or at the following mailing address:
     
     
     The Real Estate Studio
     7301 Haymarket Lane
     Raleigh, NC 27605
10. Notice of Collection and Additional Rights for California Residents
    • (i) Requests to Know. California residents have the right to request information regarding our collection, use, and disclosure of Personal Data, including: categories of Personal Data collected; categories sold or disclosed for a business purpose; categories of sources; business or commercial purposes; categories of Personal Data sold or shared and the categories of third parties; specific pieces of Personal Data collected; and retention periods. You may submit a request using the methods in Section 9. We are not required to respond to requests to know more than twice in a 12-month period.
    • (ii) Requests to Delete or Correct. You may request deletion of Personal Data we collected about you, or correction of inaccurate Personal Data, subject to legal exceptions. Upon receiving a verified request, we will act as required by law.
    • (iii) Authorized Agents. You may designate an authorized agent to make requests on your behalf, subject to verification requirements or power of attorney.
    • (iv) Methods for Submitting Requests and Responses. Submit requests via email at [email protected] or by mail to the address in Section 9. We may request additional information to verify your identity. We will acknowledge your request within 10 business days and, subject to verification, respond within 45 days (or up to 90 days with notice). Disclosures cover the 12-month period preceding receipt of a verifiable request. We do not charge a fee unless a request is excessive, repetitive, or manifestly unfounded.
    • (v) Right to Non-Discrimination. You have the right not to receive discriminatory treatment for exercising your privacy rights.
    • (vi) Selling and Sharing of Personal Data. We do not “sell” or “share” Personal Data as defined by the CCPA and have not done so in the twelve months prior to the effective date of this Policy; therefore, we do not offer a “Do Not Sell or Share My Personal Information” link.
    • (vii) Sensitive Personal Data. Some information may be considered sensitive personal information under applicable law. We do not request sensitive personal information in connection with use of the Site.
    • (viii) Do Not Track Signals. We do not track Site users over time and across third-party websites for targeted advertising and therefore do not respond to “Do Not Track” signals.
11. Terms & Conditions
    • 1. Acceptance of Terms. Your access to and use of TheRealEstateStudio.com (the “Website”) and all Services are subject exclusively to these Terms and Conditions. By using the Services, you accept these Terms and Conditions. If you do not accept them, you must stop using the Services. We may update or amend these Terms and Conditions at any time; continued use constitutes acceptance.
    • 2. Services. “Services” consist of the Website and any functions provided by, through, or in conjunction with the Website, including but not limited to real estate partnering services, agent communication services, email, telephone messages, and text messages. Unless stated otherwise, the Services are for personal, non-commercial use only and are not for use by children. By registering, you warrant that you are over 13 and will not allow persons under 13 to use or access the Services.
    • 3. Compliance & Communications Consent. By filling out our contact form or registering a user account, you give us express written consent to contact you by phone, email, or text messages. Message frequency may vary; message and data rates may apply. YOU AGREE THAT WE MAY CONTACT YOU EVEN IF YOUR NUMBER IS ON A “DO NOT CALL” REGISTRY. You may opt out of calls by contacting us (see “How to Contact Us”), opt out of emails via the “unsubscribe” link, and opt out of texts by replying STOP. If you re-enable any channel, you re-consent to contact via that channel.
    • 4. Privacy Policy. Our Privacy Policy appears above and is incorporated by reference.
    • 5. User Account Credentials and Security.
      • You may be required to create an account. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account.
      • Notify us immediately of any unauthorized use or breach. We are not liable for losses resulting from disclosure of your credentials.
      • You may not use another person’s account without permission.
    • 6. Acceptable Use. “Content” includes information, text, graphics, logos, photos, images, audio, video, and other materials made available via the Services. You represent that you own or have sufficient rights to any Content you transmit and that such Content does not violate others’ rights or applicable laws. Do not post or transmit unlawful, infringing, obscene, defamatory, harassing, or otherwise objectionable material; malware; commercial solicitations (unless expressly permitted); or confidential information you have no right to share.
    • 7. System & Network Security. You may not interfere with, gain unauthorized access to, or violate the security of any network, server, device, software, or data. Prohibited conduct includes unauthorized monitoring or scanning; spoofing or forging headers; hacking or vulnerability testing without authorization; phishing or impersonation; use or distribution of tools intended to compromise security; or transmissions intended to disrupt services.
    • 8. Termination. We may suspend or terminate your account or access to any part of the Services immediately and without notice if we reasonably believe you have violated these Terms and Conditions. We may discontinue the Services or any part of them at any time without liability.
    • 9. Links to Third-Party Websites. The Services may include links to third-party websites. Such links are not endorsements, and we are not responsible for the content or availability of such sites. Third-party sites’ terms and privacy policies apply to your use of those sites.
    • 10. Compliance with Laws. You agree to comply with all applicable laws, including export, anti-corruption, privacy, and communications laws (e.g., Export Administration Regulations, FCPA, Electronic Communications Privacy Act, FTC Act, Children’s Online Privacy Protection Act, state privacy and wiretap laws, including CalOPPA). You will comply with all such laws applicable to your use of the Services and transmission of Content.
    • 11. Intellectual Property Rights. The Services, Website, and their content (including design, text, graphics, software, and source code) are protected by intellectual property laws. You may access content for personal, non-commercial use only. No content may be copied, reproduced, transmitted, stored, sold, or distributed without prior written consent, except that you may copy/print pages for personal, non-commercial use. We do not claim ownership of materials you post to a public area of the Services, but by posting you grant us a worldwide, royalty-free, non-exclusive license to use such Content while it remains available via the Services.
    • 12. Indemnity. You agree to indemnify, defend, and hold us harmless from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms and Conditions or your use of the Services, including Content you submit or transmit.
    • 13. Disclaimers and Limitation of Liability.
      • Disclaimer. Except as expressly provided, the Services are provided “as is” without warranties of any kind, including warranties of title, merchantability, or fitness for a particular purpose.
      • We are not liable for damages arising from lost or altered messages or transmissions, or unauthorized access to or theft, alteration, loss, damage, or destruction of your content, data, programs, information, network, or systems, except to the extent caused by our gross negligence or willful misconduct.
      • We will not be liable for any special, incidental, indirect, punitive, or consequential damages (including lost profits), service interruptions, delays, or data loss, whether in contract or tort, even if advised of the possibility. Where permitted by law, we disclaim liability for such damages even if caused by gross negligence.
      • The Services are not guaranteed to be secure or free from tampering, viruses, or other security violations. Transmission or use of content is at your own risk.
      • Nothing herein limits liability for death or personal injury resulting from our negligence to the extent such limitation is prohibited by law.
    • 14. Severability. If any provision is held invalid, illegal, or unenforceable, it shall be severed to the extent of such holding, and the remaining provisions shall remain in full force and effect.
    • 15. Governing Law. These Terms and Conditions are governed by the laws of the U.S. state in which we maintain our headquarters. Captions are for reference only. Pronouns include the singular and plural and are deemed masculine, feminine, and neuter as the context requires. References to “Realtor” include any appropriate legal entity.